Guides

Guides

Start here if you want to understand profile quality, guardian timing, voice introductions, privacy expectations, and the support standards behind the app.

How the app works Privacy and safety Support and standards
Reading route

Follow a cleaner route through the public basics.

These pages work best when they help someone understand the product, the trust standards, and the next support route without opening everything at once.

Guide

About MunaMatch

MunaMatch is an app-first Muslim matchmaking platform built for serious intent, better privacy, and more grounded next steps.

Updated 2026-06-08
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Guide

Why photos fail to upload

Troubleshoot photo quality checks, file types, and review states in MunaMatch.

Updated 2026-04-06
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Guide

Contact MunaMatch

Contact MunaMatch for support, safety, billing, legal, access, and partnership questions.

Updated 2026-06-08
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Guide

What happens during profile review

Understand pending review, photo moderation, and what to fix before your profile goes live.

Updated 2026-04-06
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Guide

How ID verification works

Learn what ID verification unlocks, how privacy is handled, and what to prepare before starting.

Updated 2026-04-06
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Guide

What Gold membership is actually for

Understand when Gold helps, what it does not do, and how it fits relationship progress on MunaMatch.

Updated 2026-04-06
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Guide

How private photos stay in your control

Understand private photo requests, access timing, and what to do if a request feels off.

Updated 2026-04-06
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Guide

When to use Boost or Compliment

Learn the difference between Boost and Compliment, and when each one fits a thoughtful next step.

Updated 2026-04-06
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Guide

How groups and events are meant to feel

Know what to expect from community circles, event prep, host guidance, and how to join with context.

Updated 2026-04-06
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Guide

Cookie Policy

How MunaMatch uses cookies and similar technologies on the public website.

Updated 2026-06-08
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Guide

How restore purchases works

Restore past purchases safely and understand when restored access should appear on MunaMatch.

Updated 2026-04-06
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Guide

What to do with subscriptions and payment issues

Handle retries, duplicate charges, restore access, and know what the support team needs from you.

Updated 2026-04-06
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Guide

Privacy Policy

How MunaMatch collects, uses, stores, and protects information across the public website and app.

Updated 2026-06-08
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Guide

Refunds, cancellations, and what changes next

Understand the difference between canceling renewal, refunds, and when MunaMatch access should change after store updates.

Updated 2026-04-06
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Guide

How reports, restrictions, and bans are handled

Learn what evidence helps, how moderation decisions are reviewed, and what happens after a report is filed.

Updated 2026-04-06
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Guide

QA CMS Release Page 20260528074110 Edited

QA CMS edited description 20260528074110

Updated 2026-05-28
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Guide

Terms and Conditions

The terms governing use of MunaMatch services, subscriptions, safety tooling, and community standards.

Updated 2026-06-08
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Guide

How invites and referral rewards work

Share the app in a human way, understand reward timing, and avoid spammy invite patterns.

Updated 2026-04-06
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Guide

Refund Policy

How MunaMatch handles cancellations, app store purchases, payment processor refunds, and billing support requests.

Updated 2026-06-08
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Guide

Account Deletion

How MunaMatch handles account deletion requests, retention windows, and the effect on shared workflows.

Updated 2026-06-08
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Guide

What happens when you delete your account

Understand deletion timing, what is removed immediately, and which support records may remain for safety reasons.

Updated 2026-04-06
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