Why photos fail to upload
Troubleshoot photo quality checks, file types, and review states in MunaMatch.
Updated 2026-04-06
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Guides
Guides
Start here if you want to understand profile quality, guardian timing, voice introductions, privacy expectations, and the support standards behind the app.
How the app works
Privacy and safety
Support and standards
What happens during profile review
Understand pending review, photo moderation, and what to fix before your profile goes live.
Updated 2026-04-06
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How ID verification works
Learn what ID verification unlocks, how privacy is handled, and what to prepare before starting.
Updated 2026-04-06
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What Gold membership is actually for
Understand when Gold helps, what it does not do, and how it fits relationship progress on MunaMatch.
Updated 2026-04-06
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How private photos stay in your control
Understand private photo requests, access timing, and what to do if a request feels off.
Updated 2026-04-06
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When to use Boost or Compliment
Learn the difference between Boost and Compliment, and when each one fits a thoughtful next step.
Updated 2026-04-06
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How groups and events are meant to feel
Know what to expect from community circles, event prep, host guidance, and how to join with context.
Updated 2026-04-06
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How restore purchases works
Restore past purchases safely and understand when restored access should appear on MunaMatch.
Updated 2026-04-06
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What to do with subscriptions and payment issues
Handle retries, duplicate charges, restore access, and know what the support team needs from you.
Updated 2026-04-06
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Refunds, cancellations, and what changes next
Understand the difference between canceling renewal, refunds, and when MunaMatch access should change after store updates.
Updated 2026-04-06
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How reports, restrictions, and bans are handled
Learn what evidence helps, how moderation decisions are reviewed, and what happens after a report is filed.
Updated 2026-04-06
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How invites and referral rewards work
Share the app in a human way, understand reward timing, and avoid spammy invite patterns.
Updated 2026-04-06
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What happens when you delete your account
Understand deletion timing, what is removed immediately, and which support records may remain for safety reasons.
Updated 2026-04-06
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