Contacter MunaMatch
Support, securite, acces, partenariats et questions editoriales.
Mis a jour le 2026-04-06
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Guides publics
Guides publics
Commencez ici pour comprendre la qualite des profils, le bon rythme d implication familiale, la voix, la confidentialite et les standards de support derriere l app.
Comprendre le produit
Confidentialite et securite
Support et standards
Comment MunaMatch fonctionne autour de Paris
Comprendre la progression MunaMatch pour Paris et l Ile-de-France.
Mis a jour le 2026-04-06
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Comment MunaMatch fonctionne autour de Paris
Comprendre la progression MunaMatch pour Paris et l Ile-de-France.
Mis a jour le 2026-04-06
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Why photos fail to upload
Troubleshoot photo quality checks, file types, and review states in MunaMatch.
Mis a jour le 2026-04-06
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What happens during profile review
Understand pending review, photo moderation, and what to fix before your profile goes live.
Mis a jour le 2026-04-06
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Un chemin famille qui respecte les deux cotes
Comment la famille peut entrer avec clarte et respect, au bon moment.
Mis a jour le 2026-04-06
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How ID verification works
Learn what ID verification unlocks, how privacy is handled, and what to prepare before starting.
Mis a jour le 2026-04-06
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Quand passer du chat a la voix
La voix doit etre une etape utile, pas une acceleration vide.
Mis a jour le 2026-04-06
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What Gold membership is actually for
Understand when Gold helps, what it does not do, and how it fits relationship progress on MunaMatch.
Mis a jour le 2026-04-06
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How private photos stay in your control
Understand private photo requests, access timing, and what to do if a request feels off.
Mis a jour le 2026-04-06
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Signaler un abus
Comment signaler harcelement, usurpation, pression ou comportement non sur.
Mis a jour le 2026-04-06
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When to use Boost or Compliment
Learn the difference between Boost and Compliment, and when each one fits a thoughtful next step.
Mis a jour le 2026-04-06
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How groups and events are meant to feel
Know what to expect from community circles, event prep, host guidance, and how to join with context.
Mis a jour le 2026-04-06
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Confiance et securite avant de trop partager
Des reperes simples pour garder une progression plus sure, en ligne comme hors ligne.
Mis a jour le 2026-04-06
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How restore purchases works
Restore past purchases safely and understand when restored access should appear on MunaMatch.
Mis a jour le 2026-04-06
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What to do with subscriptions and payment issues
Handle retries, duplicate charges, restore access, and know what the support team needs from you.
Mis a jour le 2026-04-06
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Refunds, cancellations, and what changes next
Understand the difference between canceling renewal, refunds, and when MunaMatch access should change after store updates.
Mis a jour le 2026-04-06
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How reports, restrictions, and bans are handled
Learn what evidence helps, how moderation decisions are reviewed, and what happens after a report is filed.
Mis a jour le 2026-04-06
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How invites and referral rewards work
Share the app in a human way, understand reward timing, and avoid spammy invite patterns.
Mis a jour le 2026-04-06
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What happens when you delete your account
Understand deletion timing, what is removed immediately, and which support records may remain for safety reasons.
Mis a jour le 2026-04-06
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